"Free Delivery for orders P1999 & above "Next Delivery Date - Feb 10 Friday" "Have a nice day ahead! :)

Refund Policy

Returns 


Our customers should outright reject undesirable items to our delivery crew, If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Cancellations

Cancellations made past to cut-off at 7PM will not be honored due to the nature of the items being perishable. 

Refunds

For undesirable items received, customer must send proof (picture) in our facebook page, instagram, email or assigned customer service attendant. Only items with proof are to be refunded. 

Items rejected are deductible to the total balance to be paid. 

To be eligible for a return or refund, item must be unconsumed and in the same condition that you received it. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace produce if they fail our quality or damaged. If you need to exchange it for the same item, send us an email at support@shopfreshandgreen.com or please contact our hotline for immediate replacement.