FAQs

Fresh and Green FAQs

Ordering & Account

Q1: Do I need an account to shop?
A: No, you may check out as a guest. However, creating an account lets you track orders and enjoy faster checkout.

Q2: Can I place corporate or bulk orders?
A: Yes! Explore the Corporate Account / Bulk Order section—perfect for larger purchases regularly (Business, Restaurants, Commissaries, Hotels)

Q3: What categories do you offer?
A: We stock everything from Fresh Fruits, Vegetables, and Herbs to Meats, Seafood, Pantry staples, Pet Food, and more!

Q4: Which payment methods are accepted?
A: You can pay via major credit cards, GrabPay, Cash on Delivery, GCASH, Maya, All local Banks, and many more.

Q5: Is my payment information secure?
A: Definitely! We utilize a third-party secure payment systems to ensure your information remains private and encrypted.

Q6: Do you offer refunds or exchanges?
A: We stand by a money-back guarantee—especially for Meats & Seafood—though specific policies are detailed in our Refund Policy. Please review that page for full details and should have proper pictures as proof.

Q7: What if there is a problem on my order?
A: Reach out via the Contact Us link, or better yet we reply swiftly if you message us on Facebook or Instagram.